Last Updated: 16 September 2023
Welcome to Pholo Wellness Spa! At Pholo Wellness Spa, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We collect and process various types of information, including:
1. Personal Information
- Contact Information: This may include your name, email address, phone number, and mailing address.
- Booking Information: Information related to your spa bookings and reservations, including appointment details and preferences.
2. Usage Information
- Website Usage: We collect information about how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visits.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your website experience and gather information about your preferences and activities.
3. Payment Information
- Payment Details: If you make a purchase or reservation, we may collect payment information, such as credit card details or other financial information. We use a third-party payment processor to handle these transactions securely.
4. Communication
- Correspondence: We may collect and store any communications you have with us, including emails, chat messages, or customer support inquiries.
How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To fulfill your spa reservations and provide you with the services you have requested.
- Improving Our Services: To enhance and personalize your experience on our website and at our spa.
- Communications: To send you transactional and promotional communications, including appointment reminders, newsletters, and special offers. You can opt out of marketing communications at any time.
- Customer Support: To respond to your inquiries, requests, and provide customer support.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
Sharing Your Information
We may share your personal information with the following parties:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website and delivering our services.
- Legal Requirements: We may disclose your information when required by law or in response to legal requests.
- Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.
Your Privacy Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access and update your personal information by logging into your account or contacting us.
- Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
- Deletion: You can request the deletion of your personal information, subject to legal limitations.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.
Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the revised policy will be effective upon posting.
Contact Us
If you have any questions or concerns about our Privacy Policy or the use of your personal information, please contact us at: spa@mahlakapese.co.ls
This privacy policy serves as a comprehensive guide for how Pholo Wellness Spa handles personal information. It's essential to regularly review and update this policy to stay compliant with evolving privacy laws and best practices. Additionally, consider seeking legal advice to ensure full compliance with applicable regulations in your jurisdiction.